Fibrant is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Fibrant Web site and governs data collection and usage. By using the Fibrant website, you consent to the data practices described in this statement.

Privacy Policy

Applicable law authorizes Fibrant to use the fiber system to collect personally identifiable information about our subscribers as necessary in order to render Fibrant services and service features and other services and to detect unauthorized reception or use of Fibrant services and service features. Applicable law prohibits us from using the fiber system to collect personally identifiable information concerning any subscriber for any purposes other than those listed above without the subscriber’s prior written or electronic consent. When you establish an account for Fibrant services we collect information such as your name, address, telephone number, e-mail address, as well as information used for billing, payment, and other information we may need to establish and service an account. During the initial provisioning of Fibrant services, and any subsequent changes or updates to that provisioning, Fibrant collects technical information about your computer hardware and software, router and/or other service-related devices, and customization settings and preferences. If you rent your residence, we may have a record of whether landlord permission was required prior to installing our fiber facilities as well as your landlord’s name and address. Fibrant also collects personally identifiable information about you when you communicate with us for support, maintenance, and billing, send us e-mails, respond to our surveys or e-mails, engage in chat sessions with us, register for information, or participate in promotions or contests, for example. In addition, Fibrant may combine personally identifiable information, which we collect as part of our regular business records, with personally identifiable information obtained from third parties for the purpose of creating an enhanced personal database to use in marketing and other activities related to Fibrant services and our other services.

Personal Information

Fibrant considers the personally identifiable information contained in our business records to be confidential. Applicable law authorizes Fibrant to disclose personally identifiable information concerning any subscriber for the following purposes if the disclosure is:

  • necessary to render, or conduct a legitimate business activity related to, Fibrant services and service features or other services provided to the subscriber;
  • required by law or legal process (as described below in this Policy); or
  • of the names and addresses of subscribers for “mailing list” or other marketing purposes for City of Salisbury or Fibrant use only.

Applicable law prohibits us from disclosing personally identifiable information concerning any subscriber for any purposes other than those listed above without the subscriber’s prior written or electronic consent. The frequency of any information disclosure varies in accordance with our business activities and needs.

Fibrant may use and disclose personally identifiable information collected on Fibrant services as provided for by applicable law in order to:

  • install, configure, operate, provide, support, and maintain Fibrant services;
  • confirm that you are receiving Fibrant services requested and are properly billed for it;
  • identify you when changes are made to your account;
  • make you aware of new products or services that may be of interest to you;
  • understand the use of, and identify improvements to, our service;
  • detect unauthorized reception, use, or abuse of Fibrant services;
  • determine whether there are violations of any applicable policies and terms of service;
  • manage Fibrant services network;
  • configure network interface devices or set top boxes or other service-related devices; and
  • comply with law.

Fibrant may also use and disclose personally identifiable information as provided for by applicable law in order to perform, for example:

  • billing and invoicing;
  • administration;
  • surveys;
  • collection of fees and charges;
  • marketing;
  • service delivery and customization;
  • maintenance and operations;
  • technical support;
  • hardware and software upgrades; and
  • fraud prevention.

We sometimes disclose personally identifiable information about you to our affiliates or to others who work for us. We sometimes also disclose personally identifiable information about you to our employees for Fibrant’s internal business purposes, as well as to outside auditors, professional advisors and service providers, potential business transition partners, and regulators. Typically, we make these disclosures when the disclosure is necessary to render, or conduct a legitimate business activity related to, Fibrant services or other services we provide to you. We may be required by law or legal process to disclose certain personally identifiable information about you to lawyers and parties in connection with litigation and to law enforcement personnel.

Online Information

Fibrant collects and uses your personal information to operate the Fibrant Web site and deliver the services you have requested. There is also information about your computer hardware and software that is automatically collected by Fibrant. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Fibrant for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Fibrant Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Fibrant public message boards, this information may be collected and used by others. Note: Fibrant does not read any of your private online communications.

Fibrant encourages you to review the privacy statements of Web sites you choose to link to from Fibrant so that you can understand how those Web sites collect, use and share your information. Fibrant is not responsible for the privacy statements or other content on Web sites outside of the Fibrant and Fibrant family of Web sites.

Fibrant Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Fibrant or the site; (b) protect and defend the rights or property of Fibrant; and, (c) act under exigent circumstances to protect the personal safety of users of Fibrant, or the public.

Use of Cookies

The Fibrant Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Fibrant pages, or register with Fibrant site or services, a cookie helps Fibrant to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Fibrant Web site, the information you previously provided can be retrieved, so you can easily use the Fibrant features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Fibrant services or Web sites you visit.

Personal Data

Personal Data is collected for the following purposes and using the following services:

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookies and Usage data.

Legal Disclaimer

We make every reasonable effort to protect subscriber privacy as described in this Policy. Nevertheless, we may be required by law to disclose personally identifiable information about a subscriber without his or her consent and without notice in order to comply with a valid legal process such as a subpoena, court order, or search warrant. We may also use or disclose personally identifiable information about you without your consent to protect our customers, employees, or property, in emergency situations, to enforce our rights in court or elsewhere, or directly with you, and for violations of Fibrant’s Terms of Services policy.

Transmission of Information

Fibrant transmits personally identifiable and non-personally identifiable information about you over Fibrant services when you send and receive e-mail, video mail, and instant messages, transfer and share files, make files accessible, visit Web sites, or otherwise use Fibrant services and its features. Our transmission of this information is necessary to render Fibrant services. Fibrant uses third parties to deliver some features and functions of Fibrant services, such as support, e-mail, video mail, instant messaging, and web hosting, for example, and those third parties collect or transmit personally identifiable and non-personally identifiable information about you. These third parties are not permitted to use your personally identifiable information except for the purpose of providing their services. We will not read your outgoing or incoming e-mail, video mail, private chat, or instant messages, but we (or our third party providers) do store e-mail messages and video mail messages on computer systems for a period of time. We could be required to disclose these messages and communications along with other personally identifiable information about you to comply with law or to protect our Service as described in the Legal Disclaimer section of this Policy. We also monitor the performance of our service and your service connection in order to manage, maintain, and improve Fibrant services and your connection to it. We (or our third party providers) use tools to help prevent and block “spam” e-mails, viruses, spyware, and other harmful or unwanted communications and programs on Fibrant services. These tools may automatically scan your e-mails, video mails, instant messages, file attachments, and other files and communications in order to help us protect you and Fibrant services against these harmful or unwanted communications and programs. However, these tools do not collect or disclose personally identifiable information about you.

Information Provided To Third Parties

Fibrant services will allow you to access third parties, including without limitation, content providers, on-line services and other providers of goods, services and information. Some of these goods, services and information may be accessible directly from Fibrant services, and others may be accessible from the third parties referenced above. In connection with this third party access, you may be requested or required to provide your name, address, telephone number, credit card number and other personally identifiable information to such third parties. Fibrant is not responsible for any such information provided by you to third parties and you assume all privacy and other risks associated with providing personally identifiable information to third parties via Fibrant services.