Closed Captioning Hotline
For closed captioning concerns that demand immediate attention, please contact our Network Operations Center:

Phone: (704) 638-5300 - Select Option 3 Then Select Option 3
Fax: (704) 638-8553

We will make every effort to respond or otherwise resolve your inquiry within 24 hours or 1 business day.

Closed Captioning Complaints
Formal, written closed captioning complaints should be directed to the following:

David Pullen
Head End Technician
1415 S. MLK Jr. Ave.
Salisbury, NC 28144
Phone: (704) 216-7583
Fax: (704) 638-8553

Before sending a formal written complaint, we recommend you first contact our Network Operations Center. We may be able to resolve your problem immediately without the need for a formal complaint. Regardless, if you file a formal complaint, we will respond within 30 days.